FAQS

FAQs
WELCOME TO THE OFFICIAL ONLINE CLUB SHOP

This is the one-stop shop for all your Club needs. You can buy Season Tickets, Match Tickets, and Memberships all from the comfort of your own home or office.

Need help with placing your order?
If you need help with your online transaction at any stage please call our Ticket Office call 01253 775080 (Monday to Friday 9.00am - 5.00pm and on home match days. Non Match day Saturdays 9.00am - 1.00pm.) or email shop@fleetwoodtownfc.com

Tracking the progress of an existing order?
Email our Ticket Office at shop@fleetwoodtownfc.com for information on your order or any queries. 


Problem with the online shop?
If you find something that doesn’t seem to be working or something that isn’t making sense we’d be really grateful if you could email shop@fleetwoodtownfc.com with your feedback to enable us to fix the problems and make the process even better for everyone.

 

Ticketing FAQs

Disabled access required?
Disabled persons pay the advertised price for their age band – a carer receives a complimentary ticket after showing proof of DLA Award Letter (on collection or at the time of booking. 

Please note, away disabled supporters must purchase tickets through their Football Clubs and are not available from FTFC.

If you have any other disabled access requirements please contact our Disabled Liaison Officer Natalie Gradwell by visiting the main reception at Highbury Stadium or calling 01253 775080 (Monday to Friday 9.00am - 5.00pm and on home match days. Non Match day Saturdays 9.00am - 1.00pm).

 

Concession Tickets
Some concessions that aren’t generally age related (for example special Tickets) need to be validated and activated by a member of our team before you can access relevant discounts online, please visit the location or emails your proof of eligibility to tickets@fleetwoodtownfc.com

You can see which forms of ID are acceptable on our FAQ.

 

Communication Preferences
From time to time we’d like to keep you updated with new offers at the Club or other events at Stadium, we can keep you updated by email, SMS, traditional post or occasionally the odd phone call, we want to ensure that you stay in control of what you receive so you can update your preferences at any time in the Media Preferences section on the My Account page, you can also update your address, password or view your recent transaction history under the My Account page. Further information on our Privacy Policy is available here.