TERMS AND CONDITIONS
REPLICA KIT AND SHIRT PRINTING
Customers should be aware that sizing may vary from previous Replica kits. The Sizes and Size Guide provided, are given as a guide to garment measurements and not a recommended fit. We recommended the top is tried on to ensure the desired fit is achieved before printing is requested. If personalisation has been requested and applied, before the top has been tried on, we are unable to exchange or refund, unless the garment is faulty. Personalisation includes the printing of Sleeve Badges, Letters and/or Numbers which have been applied to your garment.
Fleetwood Town cannot accept liability for any changes to players’ names and numbers due to changes and transfers done during or after the transfer window.
Fleetwood Town reserve the right to refuse to print shirts we deem as offensive or abusive and/or may infringe on intellectual property rights of companies and/or individuals. If you have had your shirt personalised, you may find that it appears creased. This is due to the shirt being packaged for transit if you have received it from Mail Order, or as it has been folded into your shopping bag. It can easily be resolved by following the instructions below.
Place a clean, damp cloth over the personalisation and press with a warm iron. Please do not iron directly onto the personalisation.
If you are not comfortable with this, please contact the club shop beforehand.
CLICK AND COLLECT
You will have 28 days to collect your Click & Collect order. If you are unable to collect your order within the 28 day period you can inform us of this and provide a preferred collection date and we will hold your order for you until that preferred collection date.
Please provide a valid email address and once your order has been processed, you will receive your order confirmation, which will indicate that order is ready for collection. If you have not received a confirmation email please call ahead before setting off to avoid disappointment.
Please save the message, and bring the confirmation as proof of purchase. For your protection against fraud, we cannot release your order without seeing your payment card or ID (bank card, passport or photo driving license)
Please bring a printout of your order receipt or order confirmation email as a proof of purchase, along with photo proof of ID (bank card, passport or photo driving license).
We are happy for someone else to collect your order, but to prevent fraud the person you have nominated must present your order number and their photo ID (passport or photo driving license). We would also prefer if you notified us about this via email at Shop@fleetwoodtownfc.com
The prices quoted in the Online Store are correct at the time of publishing. We reserve the right to alter these prices, up or down, when required by changes in VAT or other circumstances beyond our control. The correct price will be indicated on the delivery note. The Online Shop reserve the right to alter without notice or prior warning, designs or prices or product and conditions of supply.
HOW AND WHEN WILL IT BE DELIVERED?
We use a courier service to provide a speedy and efficient delivery to our online customers in the UK and abroad. All items delivered require a signature. If no one is available to sign for your items, a calling card will be left with the details of how to obtain your parcel. However in the two emails you should receive from the courier (as explained below in the summaries) you will be able to double check your details are correct, also you will be able to follow the link within the email if you need to make a change or track your shipment.
Please note once your order has been placed and there has been any mistakes or that alternative addresses may be requested, contact the club shop/Mail Order Department immediately after placing your order to request this service.
Summary of UK Main Land Charges are: UK Standard Delivery £6
Please feel free to contact us to check the status of your order but allow up to 1 working day from the time the goods leave our premises before doing so. - However you will receive an email/SMS from our courier to confirm your parcel has been received and also another email/SMS to confirm a more accurate delivery window on the day of delivery. Within these emails you will be able to track your order also.
This option does not guarantee delivery on a specific date.
Please allow at least 5 working days for delivery of your order, before contacting our Mail Order Department.
Summary of Overseas Charges are: Europe £16, Worldwide Zone 1 £22 & Worldwide Zone 2 £26
Please feel free to contact us to check the status of your order but allow up to 2 working days from the time the goods leave our premises before doing so. - However you will receive an email/SMS from our courier service to confirm your parcel has been received and also another email/SMS to confirm a more accurate delivery window on the day of delivery. Within these emails you will be able to track your order also.
This Option does not guarantee delivery on a specific date.
Please allow at least 7/10 working days for delivery of your order, before contacting our Mail Order Department.
Please Note *Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; our advice would be to contact your local customs office for further information.
We aim to dispatch all orders within 5 working days (subject to stock availability).
It is our policy to dispatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit.
The products reproduced in this Online Store are as seen. The reproduction of colours is as accurate as web and display technologies will allow. No responsibility can be accepted for light variances in colour or style.
Whilst every effort is taken to ensure all items in this catalogue are always in supply, occasionally some items will be temporarily out of stock, or we may sell out earlier than planned. If an item is unavailable at the time of dispatch we will contact you to offer an exchange or refund.
REFUND AND EXCHANGES
If an exchange or refund is required then the items should be returned to us in their original packaging along with your receipt within 28 days of the purchase date, for a full refund. Please note all parcels must be sent back using recorded Delivery, we will not accept responsibility for lost goods.
You may also exchange or refund your goods at the stadium store. All items must be returned in re saleable condition along with your receipt and within 28 days of purchase. We reserve the right to refuse a refund or exchange if the goods returned have been deemed to be damaged, worn or tampered with .
Please be aware, no refunds, exchanges or credit notes will be issued against items which have been personalised, unless the goods are faulty. This does not affect your statutory rights.
Videos, gift cards/vouchers, jewellery and hats purchased through any of our outlets cannot be refunded or exchanged once they have been opened, unless they are deemed to be faulty.
If sending back an item or full order for refund or exchange please include a note stating a reason for the return and please send it back to the address using recorded delivery;
Fleetwood Town FC Club Shop, Highbury Stadium, Park Avenue, Fleetwood, Lancashire, FY7 6TX
Please note it is your responsibility to make sure you have ordered the correct item and size.